How ZAADOO Express Works
We source quality products from Dubai and deliver them straight to Zambia. Here's everything you need to know about ordering, shipping, and pickup.
Your Order Journey
Browse & Order
Find what you need from our catalogue or submit a custom request for specific items.
Pay 50% Deposit
Secure your order with a 50% deposit via Mobile Money or Bank Transfer. We start sourcing immediately.
We Ship to Zambia
Your items are shipped from Dubai by air (5-7 days) or sea (1-2 months) depending on your preference.
Pay Balance & Collect
Once your order arrives, pay the remaining 25% balance and pick up from your chosen location.
Shipping from Dubai to Zambia
All our products are sourced from Dubai, UAE. We offer two shipping methods to get your goods to Zambia:
By Air
Fastest OptionDelivery Time
5 – 7 days from Dubai to Zambia
Pricing
Charged per kilogram (kg)
Best For
Urgent orders, lightweight items, electronics
By Sea
Budget-FriendlyDelivery Time
1 – 2 months from Dubai to Zambia
Pricing
Charged per kilogram (kg) – lower rates than air
Best For
Bulk orders, heavy items, furniture, machinery parts
Shipping cost depends on the weight of your items. Both air and sea shipping are charged per kilogram. Contact us on WhatsApp for an exact quote before placing your order.
Pickup Locations in Zambia
Once your order arrives in Zambia, collect it from any of our 4 pickup points. A small local handling fee of approximately K10 per kg applies for distribution to pickup locations.
Kitwe
Copperbelt Province
~K10/kg local handling
Chingola
Copperbelt Province
~K10/kg local handling
Kapiri
Central Province
~K10/kg local handling
Lusaka
Lusaka Province
~K10/kg local handling
Understanding Your Costs
| Cost Component | Details | When You Pay |
|---|---|---|
| Product Price | Listed price on the product page | 50% deposit at order, 50% on arrival |
| International Shipping |
Charged per kg Air: faster but costs more • Sea: cheaper but slower |
Included in order total |
| Local Pickup Handling | ~K10 per kg for distribution to pickup point | At collection |
Payment
50% Deposit
Pay upfront when placing your order. This confirms your order and we begin sourcing and shipping your items immediately.
25% Balance
Pay the remaining balance when your order arrives in Zambia and is ready for collection at your chosen pickup location.
We accept Mobile Money (Airtel Money, MTN MoMo) and Bank Transfer.
In-Stock vs Pre-Order
Ready to Collect
- Item is already in Zambia
- Free pickup from any location
- Collect within 24 hours of payment
Shipped from Dubai
- Item sourced fresh from Dubai
- Air (5-7 days) or Sea (1-2 months)
- Shipping charged per kg + ~K10/kg local handling
Frequently Asked Questions
Shipping rates vary based on the method (air vs sea) and current carrier rates. Contact us on WhatsApp for an exact quote based on your item's weight. Air shipping costs more per kg but arrives in 5-7 days, while sea shipping is more affordable but takes 1-2 months.
Yes! Submit a custom request with details of what you need and our team in Dubai will source it for you. We'll provide a quote including the product cost and shipping.
Yes, you can track your order progress from your orders page. We update the status at every stage: sourcing, purchased, quality check, packaging, in transit, customs clearance, and arrived.
Once your goods arrive in Zambia, there is a small local handling/distribution fee of approximately K10 per kg to get your items to your chosen pickup location. This covers local transport and handling within Zambia.
Contact us anytime on WhatsApp for quick support. We're happy to help with quotes, order updates, custom requests, or any questions about our service.
Ready to Order?
Browse our catalogue or submit a custom request for anything you need from Dubai.